Engaging with the customer and selling: the barista's mission
This course is aimed at all baristas, either just starting out or with experience, wishing to improve their professional skills, and focuses on how to give the barista a key role within the bar, in terms of: behaviour, communication, relationship with the customers.
The role of the barista
Tidiness, cleaning, clothes
A barista's four key skills: competence, collaboration, courtesy, communication
A day in the life of a barista
The bar counter: layout preparation
Practical serving tests: coffees, aperitifs, lunch break
Communication techniques: custom-designed menus, event organisation
At the end of the course, after invoice settlement, participants will receive an Attendance Certificate.